@JoJo or @Ken_O_Where please feel free to move this to a more appropriate location, as you see fit. The only reason I’m posting here, is to affirm KrisKing84’s experiences, and shed a bit more light for those interested. I want sure where to put it otherwise. Vendor threads didn’t seem right, though it is without a doubt vendor related. But at the same time, I’m not wanting to cause a panic, nor ill will towards a company towards a company who appears to be experiencing “growing pains”. But, as I said in the pm, I also think that the ELR family should be aware of our experiences, before spending “noticeable” amounts of money, without having tested the waters first (on a smaller purchase).
Just so I’m not leaving @KrisKing84 hanging solo here, as it was I who suggested in the PM that the winners of the last AtouchMall giveaway have going, and that GalacticResidue got wrangled in to… That perhaps our experiences this far should be shared with the rest of the ELR family.
So far, we have (individually) received tracking notices from the kind-hearted folks at AtouchMall.
Unfortunately, there’s enough confusion happening with both the shipping, and the information that is being handed out from AtouchMall customer service, that in my opinion should warrant a bit of cautious testing (as it should be with any new vendor) before dropping $50-100 or more on that new mod, etc. that you may’ve had your eye on.
I was approached with a concern about tracking information, at which point I shared that I was experiencing an issue of my own, in so much as, it shows as having shipped on the 22nd (which was fine, quick to ship!) but then stood still from the 25th until the point a few days ago (when we started piecing things together). FWIW, mine still hasn’t shown movement since the 25th (last known position: China). Also worth noting that in the same tracking information, in one instance, it shows as going to New York, and in the next, it shows as going to Chicago. (Not talking about a browser refresh type change, taking about changing the direction/path mid-shipment, and in the same breath basically, for lack of a better way to explain it.)
Anyways, KrisKing84 noted that the tracking number provided, showed as out for delivery. Which would be great. Only it was in another state. When I saw @GalacticResidue posting a review a couple hours earlier… I hit him up in pm (which is clearly visible in his review thread) and brought him into the “winners pm”, where it was confirmed that KrisKing84 had been given the tracking info for GalacticResidue’s review unit.
A bit more happened (and is ongoing) but, when I contacted AtouchMall about the situation with mine standing still, and also asking about why it shows in one sentence it says New York, and the next says Chicago… There was no explanation offered for the latter (somewhat understandable, as they are not the shipping company), but they did state that the tracking number that I had been given was wrong. At which point they provided me with “the correct tracking number”… which was instantly found out to once again, be the tracking number for GalacticResidue’s review unit. They also noted in the next reply to me (after providing the “correct” number) that it shows as having been delivered, and I was requested to please check the mail box…
I pointed out the error, and am waiting to hear back (though that was only “last night”). Regardless, while it’s very kind, and generous of them to show support for the community at ELR, it’s my opinion that they’re obviously experiencing a bit of confusion (and disorganization) at the moment.
Things may be a wholly different experience when dealing with (what’s expected/assumed to be) a more automated inventory, and shipping system. But given three of us are having “the current experience” with getting proper tracking, and inaccurate information from customer service, I feel everyone should be aware.
They have been contacted, and we are awaiting further (confirmed correct) information… But let’s just say, there’s room for improvement currently!
Oh, Leilani thinks hers may be on the way! So I’ll try and leave it with that positive note!