I will say this. I know this is not directly your fault. I'm pretty sure the kid I spoke to on the site was too lazy to be bothered with relaying half the messages to you about the site issues. I am pretty sure you are a good guy and you did work your ass off to find the issue. Absolutely deserve a high five for that. Please don't take my comments personally, you were here representing the company, unfortunately. I think everyone knows damn well, this was an issue for way too long and no single person is to blame for that. After seeing how many other people have tried to tell them the site is crap and nothing done, or at least that we could tell, I have little sympathy for any excuse offered. Honestly, I didn't read very much of what you said to begin with because I knew I would not be able to control myself. I would have been way worse if I had. As I stated before, there are too many softies out there to handle me. I will eventually go back and see what you said now that this is over and I won't have the urge to talk shit.
I have absolutely no issue giving credit where credit is do, and you did step it up and found a solution. Even with my sarcasm and brutal honesty. For that alone, you deserve a raise.