Good afternoon, and thank you for your honest feedback!
Some of you expressed concern over prices on the products we offer. First, I want to apologize. We have a specific process in place for adding new products, and we made a mistake by advertising new products before applying the promotional pricing. I guess we were so excited that our advertising team couldn’t wait! This has taught us a valuable lesson, one that will allow us to communicate with all of you more effectively and hopefully allow us to lower prices even more!
I also want to share our company vision with all of you. ecigExpress is dedicated to providing customers with the best online shopping experience, from beginning to end, with an easy to navigate, searchable website, secure payment methods, and fast delivery.
Our philosophy centers on customer needs. If there is ever an issue, we will fix it. I promise. We are not happy until you are. That’s our bottom line.
Again, thank you for the constructive feedback. We will use it to improve ecigExpress as a company, customer satisfaction, and the DIY community as a whole.