Liquid Labs (30% FLASH SALE GOING ON NOW!)

[Anonymiss]

lol I was half asleep at the time searched to find it then went to reply to her and replied to you without even realizing you had posted, until just now I would have swore I replied to @MysticRose

[MysticRose]

Wow…thank you so much! I learn something new everyday. Love it!

[MysticRose]

According to that info, PDO is a flavor suppressor for most flavor components, even in tiny amounts. That does not bode well for it working well even using it at lower percentages. Unless you are trying to tone down bitterness, but even then the other flavors will be muted as well. At least that is how I understand it?

[Lostmarbles]

I’m a firm believer in second chances. I’ve seen other vendors here get them and rebound magnificently. I received my sample bottle, mixed it last week and on day three was amazed at the flavor - not better than the usual PG/VG mix, just “better along” steep-time wise. I’m waiting to try it again at the 1 week mark, then the 2 week mark. So far, I’m impressed with the flavor and vapor production. I have no complaints. If I should buy this again, I will be testing the nic (as I should be doing with any vendors nic). For now, I’ll sit back and watch how all of this unfolds and hope for the best. For the record, I understand that mistakes happen. I also understand that a mistake involving nicotine could have deadly consequences. Thank goodness it didn’t. I believe LL is dedicated to providing a good product and have faith they will resolve this. Any vendor coming back and willing to suffer the slings and arrows of this forum while trying to rectify the situation shows a dedication to provide quality products and service.

[Ken_O_Where]

@Amy2

I know of a handful of ppl who won’t even spew their name

Would i be one of those people? hehe

I spent much of the night catching up on posts that i missed from vacation this week and id like to say that @VaporBase is trying to handle this situation in a much more professional manner than the company not mentioned by @Amy2, a company that has been around for several years.

Before the debacle, not mentioned, i knew that i should test every single batch of nic that i received but i got lazy. Nic is the most crucial component in our hobby, always test your nic. Keep in mind that some of the testing kits are higher resolution than others so there may be a greater degree of error from some tests.

I have not ordered from VB as i am more interested in the PDO than purchasing a nic base but this would not dissuade me from future purchases as it appears VB is handling this correctly. The company not mentioned has never received another dollar from me, great customer service in a saturated industry is what sets one apart.

Ill shut my pie hole now, best of luck, VB.

[Amy2]

You sure are ! I too wish VB the very best.

[VaporBase]

@John_Lewis

Firstly, I’m glad you are ok @Amy2 I bet that was a shock.

VaporBase is a new start up business and like all new business they will have problems in the first 12 mouths and learn by them.

I think if you are going to be testing a new product form a new company a nicotine testing kit is a must, even if the nicotine on the label is correct your finished juice will not and my need topping up with VG nicotine.

I don’t think you should give up on VaporBase as this could help more people that are PG sensitive.

Evan, get batch numbers on your products then when there is an error you can trace it.

We instituted a more detailed batch number process in the lab this past week that will help to track and prevent any problems in the future. Each order of Nicotine we bring in is being tested as well instead of just trusting the label. Should’ve been doing this before, but live and learn I guess.

We are mixing in larger batches instead of doing each order individually now too. That way each batch can be titrated and verified before being poured into smaller containers.

[VaporBase]

@bradslinux

@VaporBase
You may want to give www.moleculelabs.com a look.
They are the mixer/bottler/mfg for many e-liquid lines ( I believe all Cuttwood e-liquids are mixed by them) . From what I understand, they handle distribution as well.
I guess what surprises me most, is the timing of your entry into the industry. We all may be sunk or sinking after August 8 when the FDA’s “Deeming Regulations” come into effect.

Last edit:
I would also suggest you and your manufacturer get your collective shit in one sock before somebody gets hurt and you find yourselves having to defend in a forum more severe than that of public opinion.

Thanks for the connect. I’ve known about Molecule Labs, but I wasn’t sure if they would be able to fill our online orders with a quick enough turn around time. They are more focused on large wholesale orders, but I will give them a call anyways!

Our shit has been gathered into the collective sock and our manufacturing process has been improved. New batch number system implemented and more titration tests performed from start to finish.

[VaporBase]

@SthrnMixer

@VaporBase

You are free to tell anyone you talk to about the issues that have come up with certain orders of VaporBase, I would too if I were you. But I’d appreciate a little bit of patience for a new and growing company, especially when I’m here listening and responding to everyone so we can work out the kinks that come up along the way.

I know I’m being hard on you. Not nearly as hard as an attorney though.

As a fellow business owner I can sympathize with your position. However, whether or not it’s your intention, you are kind of passing the buck in terms of responsibility. And it’s not a “kink” as you say - this stuff can kill if improperly handled!. If you are going to market something with a potentially poisonous component, then you can’t let go of the control of assuring what is being sent out with your name on it is proper and accurately described. Ultimately you are responsible. Outsourcing the production is one thing, but in the event of a lawsuit, controls are going to be looked at hard as I’m sure you’re aware. With luck these were isolated incidents and nothing more negative or damning comes up. But if I put myself in your shoes, my first move is figuring out how to take more control of QC so this never happens again and at the same time finding out exactly which orders have suspect labeling and contacting each customer. Treat it as though you sent out hand grenades instead of pacifiers, or something like that. Because the headline could read Mother of poisoned toddler says she thought her e-liquid was very low nicotine strength.

I fully understand where you’re coming from. It’s definitely our responsibility to make sure everything get’s produced properly and labeled correctly. Both my company and my manufacturer hold hefty liability insurance policies, but we never want to have to use those.

We have implemented a better QC system as mentioned in my two previous posts. I was happy to see that my manufacturer took these issues very seriously and fixed their manufacturing process very quickly. I don’t anticipate any issues in the future.

[VaporBase]

@John_Lewis

@SthrnMixer The name Liquid Labs made me think they were processing the separate ingredients on site and having full control, re-reading this thread it seems they are just re-bottling.

You make a very good point about the strength of nicotine, we take totally different precautions when we know the strength of the nicotine we are dealing with.

We source our raw materials from reputable vendors, and then mix and bottle in our own facility. It’s not MY facility, but it is an established private labeler that has been in business for almost 10 years now and services hundreds of e-liquid brands.

[VaporBase]

@Chrispdx

Hmmmm. I’ve done a lot of reading here. I havnt bought anything myself, but at this point won’t. Not for awhile.

Of course trust is an issue here. Trust/respect can be earned and lost.

At this point, if I were a customer…I would want to see a recall and refund. Hopefully not all shipped items weren’t bad, but can we say they weren’t?

I know the above is a shot in the dark. Maybe it’s lesson learned for all of us to test our nic products every time recieving a new shipment. But I do believe that is what it would take to make it right. Not just heads to roll, not just a its a qc issue, but a full ownership of the problem.

Evan, I do wish you the best of luck. I do believe you are frustrated and saddened by these errors and posts. There is light at the end of the tunnel and as mentioned earlier…get the issues fix, earn back your trust, and people will love you for it.

We are doing everything we can to fix the situation and have implemented a much better manufacturing and QC process. I know we lost the trust of some people on this forum, but I’m confident we can turn things around and earn the trust back. Thank you for the support during this time.

[VaporBase]

@wvsanta

@BoyHowdy

EDIT: Test came out at out 3.083mg test used 1ml Vapor Base , 15ml distilled water , 6 drops Bromothymol Blue , I used .19ml of the Sulfuric acid before the color changed to yellow.

Trying to look at the positive side of this we do have 1 test confirming the nic level was accurate.

I truly hope that @bradslinux and @Amy2 's cases are very isolated incident’s but when dealing with a substance that could be life threatening I believe that calls for some extreme measures to be taken immediately to make sure no more product is shipped out containing nicotine before a solution is found to fix the QC problem.

I also think that testing or just dumping product on hand currently would be a necessary step and while it would be expensive it would certainly be far cheaper than ending up in court.

Heading in the direction of making straight PDO available for sale may be the answer to keeping some customers happy while you get the rest of the issues sorted out and getting back on track to winning back everyone’s trust in your ability to deliver a safe product.

Each batch on hand is being tested for proper levels of Nic. Anything found to be out of whack has been dumped and our new batch system has been implemented, as well as a few more levels of QC.

Working on labels for the PDO with my designer right now actually. Should be available on our site in the next week or two. We’ll notify our email list once that product goes live, as well as post on here and our social media accounts.

[VaporBase]

@zigz

@wvsanta

Trying to look at the positive side of this we do have 1 test confirming the nic level was accurate.

I’ve never tested any of my bases, but I think I can tell if it’s in the ballpark, and there was nothing obviously off about my 3 mg sample.

Re: test kit availability - if you look at the description of the test kit at Wizard Labs, they list all the components (the most obscure being available at any pool supply shop) and the procedure.

I’m glad your sample was on point! Honestly, the two issues in this thread were the only ones that have come up. I haven’t had any other emails or calls about problems with VaporBase, so that’s good. I’m glad the experts on this forum caught the problem before it affected anyone else though. Not fun to deal with, but definitely necessary!

[VaporBase]

@Pro_Vapes

@SthrnMixer

I have the gallon of zero nic VB and will use that just to not be wasteful.

I also jumped the gun and ordered a gallon of 0 nic. I have a couple test batches the 70/30 VG/VB. I was hoping it would enhance flavors. I hope this works out in the long run .

Since you only ordered 0mg Nic, there’s no way that your gallon could be improperly mixed. A good amount of our customers prefer to mix their own Nic anyways, and we’ve had zero complaints about 0mg VaporBase.

[VaporBase]

@Lostmarbles

I’m a firm believer in second chances. I’ve seen other vendors here get them and rebound magnificently. I received my sample bottle, mixed it last week and on day three was amazed at the flavor - not better than the usual PG/VG mix, just “better along” steep-time wise. I’m waiting to try it again at the 1 week mark, then the 2 week mark. So far, I’m impressed with the flavor and vapor production. I have no complaints. If I should buy this again, I will be testing the nic (as I should be doing with any vendors nic). For now, I’ll sit back and watch how all of this unfolds and hope for the best. For the record, I understand that mistakes happen. I also understand that a mistake involving nicotine could have deadly consequences. Thank goodness it didn’t. I believe LL is dedicated to providing a good product and have faith they will resolve this. Any vendor coming back and willing to suffer the slings and arrows of this forum while trying to rectify the situation shows a dedication to provide quality products and service.

Thank you so much for your support! Glad to hear there was no issues with your order. Also stoked to hear your enjoying the recipes you mixed with VB. I know it can act differently with some types of flavors, but it sounds like things worked out well for you.

[SthrnMixer]

Thank you @VaporBase for your professional reaction to the situation and the flame-thrower commentary you’ve had to endure. It says a lot how you’ve responded. I know some people (wink wink) can be quite hostile at first when things go awry.

[VaporBase]

@Ken_O_Where

@Amy2

I know of a handful of ppl who won’t even spew their name

Would i be one of those people? hehe

I spent much of the night catching up on posts that i missed from vacation this week and id like to say that @VaporBase is trying to handle this situation in a much more professional manner than the company not mentioned by @Amy2, a company that has been around for several years.

Before the debacle, not mentioned, i knew that i should test every single batch of nic that i received but i got lazy. Nic is the most crucial component in our hobby, always test your nic. Keep in mind that some of the testing kits are higher resolution than others so there may be a greater degree of error from some tests.

I have not ordered from VB as i am more interested in the PDO than purchasing a nic base but this would not dissuade me from future purchases as it appears VB is handling this correctly. The company not mentioned has never received another dollar from me, great customer service in a saturated industry is what sets one apart.

Ill shut my pie hole now, best of luck, VB.

Thanks for the support @Ken_O_Where. Definitely been busy trying to put out this fire, but I think it has actually helped us in the long run. Better to catch problems early then later on.

We are in the process of setting everything up to offer pure PDO on our site for people like you who want more control over their mixes. Keep an eye on this forum and our social media accounts for when the product goes live!

[VaporBase]

@SthrnMixer

Thank you @VaporBase for your professional reaction to the situation and the flame-thrower commentary you’ve had to endure. It says a lot how you’ve responded. I know some people (wink wink) can be quite hostile at first when things go awry.

This isn’t the first business I’ve run where forums of hardcore users are involved. It can be quite cut throat at times, but I like the fact that I can get direct feedback from the community, whether it’s good or bad. I just wish I had known this forum existed during our beta testing period. I use the calculator on this site all the time, just never took the time to venture into the forums unfortunately.

[VaporBase]

@Amy2

You sure are ! I too wish VB the very best.

Thank you! If you ever want to try our product again just email us first and I’ll make sure you’re taken care of @Amy2.

[Amy2]

See you just won a customer all over again. I am more interested in the PDO side of things and mainly have no hard feeling on the base, they’re not for me and it was on a whim I tried it. I am interested in the PDO however and will stay tuned ! Thanks