Hello and thank you for your feedback,
Regarding NicSelect we were ordered to no longer sell that product from the manufacturer of that product with no choice. We found an alternative supplier of Nicotine which is also Indian based since that is the closest comparison to the product that people were already comfortable with.
As for the Purnic brand itself and its release we sent out samples to some people on this forum and also sent the product to a variety of companies that used our previous product. We neglected the idea of a sale for the simple fact that it would flood our system with orders in which we were not capable of keeping up with.
Sales, we assumed by Black Friday we would be caught up to speed after the move and fires however due to production limitations we found it in the best interest of our staff and customers that we’ll have a sale when we are able to ship in a more efficient manner. We are aware that not having a Black Friday sale disappointed our customer base however, we’re trying to avoid last years issue of drastic delays in which we aggravated more customers than we did help them.
As for PG and VG we have been using the same suppliers for years now since we have contracts with specific providers of the ingredients, if you have experienced bad batches please let our customer service know: firstname.lastname@example.org so that they can assist and possibly replace/refund the products.
Regarding Nicotine, it is a plant based product so batches do vary however, we have experienced negative batches here and there for reasons unknown in which our supplier is diligently looking into as we speak. We had a representative of our company in India 2 days ago working on this.
For the bottles, we switched providers due to the high costs that were being implemented on to us from our previous supplier. They stated that the smaller “bullet” style bottles were increasing in price due to molding issues. We are aware that in certain circumstances they can leak and of course leaking bottles is not our intention. We are working on this.
Regarding the stocking of new brands and further stocking of already selling brands, we have not yet proceeded with this for an important reason. We did not want to order their flavorings and stock them on our shelves simply to take them off and move them to a new location. There are a variety of companies that I personally have spoken to about stocking their products but the timing has been incorrect to carry through on this. This has been a huge goal of ours for quite some time that we have not been able to proceed with.
Our new facility is still being set up as we speak and by no means did we move and everything was set to be perfect the moment we got here. We’ve been transitioning this move for over half a year due to an inexplicable amount of complications that this move has entailed regarding the city, regulations, production issues, and etc.
We have been diligently working on settling in and catching up with orders so that we can finally sit down and work on the future of the company, the products we will carry, the improvements we can make, and etc. However, taking this company from a 14,000 Square foot facility to a 45,000 Square foot facility has been inexplicably difficult. We cannot afford to add new products and run sales while we’re still in the process of settling in, it does not make sense from our standpoint.
For production speeds, we are currently working with a company as we speak that is dedicated to solely shipping products out in the fastest and most efficient way using barcodes, computer automated systems, conveyor belts, etc. They will be assisting us with all DIY based orders however, they are still being set up as well since we have just recently attained the keys to the building.
All in all, we do apologize for not pulling through on certain things in which you have mentioned but, I cannot stress enough the reasoning behind why there has been a delay. Nicotine River still has the same Owner and same employees it had since the beginning. Only difference now is that we’re trying to grow while staying consistent with customer requests and what the industry demands. Our biggest goal as of this moment is to get settled in and run as efficiently as possible which is still in the works until the fulfillment company is 100% up to speed. As of this moment, there is no set date or time this will occur but I can assure you that we are working diligently to eliminate all doubts of our companies progression. We are well aware of what the DIY community offers us and we’d be foolish to neglect the great opportunity we’ve been given to be a supplier of this industry for that community.
I understand your point of view and I would be frustrated/disappointed as well. I hope you understand our point of view as well and if there’s any more information I can convey to help clear up the concerns please let me know.