Hi all, i searched ELR for HiLIQ and found the only other entry was from me, so thought they deserve a mention here for others like me - non US-based - who can’t get DIY supplies and nic easily. i hope this doesn’t break any forum rules.
this is not a comprehensive review, and i’m not affiliated with HiLIQ - these are just few thoughts why I’m very happy with the experience i had - and continue to have - with HiLIQ - and why they earned my gratitude
i decided to get into DIY couple of months ago, seeking flavor “freedom” from the ready-made juices available here and the learning - although vaping is officially banned where i live, many premium juice brands are available and at reasonable price - so it’s not the cost.
i made my online research - there are good suppliers in the US but due to lack of clarity around “esmoking” within local authorities, many shipments are just being stopped (destroyed or returned) until a clear law regulates this market.
EcigExpress was an immediate top list in my research. they have all i need, great reviews all around - but they don’t ship outside US
Someone pointed me to HiLiQ.com - they are based in China - and reviews mentioned they have hi-quality Nic in the DIY kit.
so i pulled the plug and made an order with them - online site very smooth to register for a new account, online chat agents available to help with any questions, fast processing, takes PayPal - we agreed we ship thru Fedex - and i was done in few mins - order confirmed, email received, and i receive a tracking number.
now you would know the quality of a vendor’s CS when issues happen. i have dealt with China-based suppliers before. Fedex couldn’t get the shipment thru customs once it arrived to my country. i don’t know what happened, but Fedex messed things up for 10 days or more. i contacted HiLIQ and knowing i accepted to take that risk, they promised to re-ship to me via DHL if i agree to cover the extra shipment.
i agreed to that, they re-shipped as soon as the original shipment was returned to them - DHL knows their business, and i got my shipment door to door in less than 48 hours! and to my good surprise i received a “refreshed” shipment - they re-packaged new items not the original ones, plus few free flavors and Sweetener. all this and the agent was following up with me daily on email and even on “whatsapp” - i felt i’m being treated as a valuable customer although it’s my first order. i got my DIY kit, flavors, Nic base, PG, VG…and i’m into the DIY world. couple of weeks later, i ran out of PG and ordered few bottles more of 100ML, i got them again in 48 hours door-to-door. for this quality service, i’m grateful.
i liked many of the HiLIQ flavors, - i have a stash of like 18 of them now between the 2 packages i got - they offer single flavors and pre-mixed flavors - for example, Serenity is a beautiful mix of rosey/lemon flavors - that is a great morning “wake-up” vape - you still need to mix it with your Nic base to the ratio you prefer. they have Banana La Crema, Vanilla Castard, … their list of single and pre-mixed flavor concentrates is impressive - prices slightly higher than US-based vendors but the flavor have higher concentration - i can only go to 12 or 13% max in a mix. i’m posting some of my test HiLIQ recipes as i venture into DIY - try them at your own risk - i’ll keep taking notes to help others and will only make public the ones that turn out good (for me, YMMV)
they also have ready-made eliquids with their own brand - and they offer an OEM option where you can choose to create your own mixes and label them the way you want … interesting
apologies for a long story - but i really think these guys at HiLIQ earned my respect and a shout-out. even though i started to get flavors from other vendors, they will always have my gratitude for the excellent CS, fast shipping and for helping me get into DIY. they will remain top of my list.
hope others like me can find these experiences above helpful.
cheers,
TVS