Hey! Couple policy updates I thought I would let people know about.
Can I exchange a flavor I do not like?
Yes! We can create replacement orders or exchanges if you order falls within the 14 days of the delivery window. We do require you to pay for the shipping. This policy will only apply once per order, only on 1oz retail bottles bought on our website and is subject to approval.
My package is damaged or is missing items!
If you received a damaged shipment, let us know and we’ll ship you a replacement shipment right away. When letting us know about damage, please include photos of the package in order to speed up the claim process.
(This is new with Mail Innovations)
Where will my package ship from?
Packages are sent from 1 of our 3 shipping warehouses. They are located in Michigan or Ohio. The exact one will depend more on stock at that location than your location. All labels will show our Troy location on the label.
Are you discontinuing VG Based Flavors?
We still think VG Based Flavors have a place in the market and will always be the flavor base Real Flavors was founded on but as we grow, we have noticed that Super Concentrates are doing better in more field than their VG based counterparts. At this time we have no plans to 100% remove VG based blends from our catalog, but we have focused more on the Super Concentrates. Also, no new flavors will be released in VG Base as well.