Hey ELR Community,
I just wanted to share my experience with Eciggity.com. I in no way am I employed by them, have received anything free in return of this review. I will try my best to keep this short.
First order. I ordered everything on this order. A new mod, batteries, rda, rdta, and everything on my wishlist needed to start building my own coils. To say the least the order was close to $400…yup I ordered everything I would want now and 5 months from now for building. Shortly after submitting my order I received an email asking to verify my identity. I didn’t like the route requested to do this, so I emailed them on Saturday. Believe it or not was emailed right back, and got everything sorted out right away in a matter that made me more comfortable. Thanks Vince for doing this on a Saturday.
On that first order I had selected a highly rated mod. Welp, keeping this short, all the reviews were full of crap. Finally, an honest review was posted to youtube and explained why the mod wasn’t running tc. This is time to note it was to be my first dual battery mod and to run in TC mode (I only have a ipvd2). Ireached out to eciggity inquiring about the issue and if they had any plans to take care of their customers. I also asked for their product posted to be at least updated to reflect the new found information.
To my surprise: The product was removed from the website the following day and the CSR automatically said she could send me a return label if I would like and offered a store credit or full refund. Since I didn’t feel that the issue was caused by them and was surprised by the offer I opted for a store credit. Still though, a return beyond first few days of having the item and removal of a product from their website…I don’t think you will find that with alot of the online sites (shame on the few still selling this product incorrectly).
I sent the item back. Yup, Eccigty is in Hawaii, but because USPS goes by air the shipping is pretty fast. Eccigty received my item on a Saturday and processed it late in the day. Again, Vince is working on a Saturday…and he got it done pretty quick so I could submit my new order.
Second order. Yup, submitted a new order, and again it was processed right away and received 5 days later after free shipping.
I know not all user experiences may not always be the same. There can be a bad story out there. It is true, you can’t really get a hold of them over the phone. However, all the times I used the chat function and email the response times were very very short. This is only my experience with Eccigity so far. Of course they don’t have a zillion items on their site, but I find they have many many of the popular items we are all search for. I find their prices competitive if not better than my other retailer of choice (actually always better). I do find it takes one more day on free shipping to get an item, but I also find that I saved $15-20 and I can wait a day for that.
All in all, thanks Eciggity for taking care of me. I could not have asked for more at this time.