Oh that blasted hole. I used to work in the pharmacy many years back when I was certified, and trying to explain to patients that had hit it, but were unaware was heartbreaking, and that was for the few that actually understood it. Not everyone knew what it was. I had a similar time with our Endocrine office, so I made a compromise (concerning the Rx), the mail order pharmacy allowed me to fax them the Rx that the doctor had written. It should be easier, honestly, because the work you have to go through to get some medications is just insane.