Try it now, they’ve improved the speed of their website over the last couple (few?–until two days ago it’s been awhile since I last visited) weeks. It’s much faster and I don’t get “Web page cannot be reached” anymore like I used to. But now I’m getting other problems and I’m not sure if it’s related to them or me–I’m guessing it’s related to me since I see no one else complaining about it. But every time I go there it freezes for about 10 seconds every page load and then tells me Shockwave Flash has crashed. Once I click “Stop Plugin” I can browse the page, but as soon as I load the page again or load another page I get the same thing. Like I said, not sure if it’s just me or if others are experiencing it, so it might be worth giving them a shot to see.
I did, just to be sure right before I replied. The snide response I got from customer service is that it’s a problem with my computer and “no one else is having this problem”. I cleared my cookies, tried different browsers and even different devices. I told them that yes quite a few people were having this problem and it’s like this from all of my devices and they never replied. Obviously, I’m not the only one to have issues with them. I know they’re a verified vendor here but they don’t really seem to care if a few of the peasants can’t get on their site.
Up until recently that is definitely not true and if it’s you as well as me, it’s still probably not true. Between your problems, my problems, and their history of problems on their website it honestly sounds like perhaps @ecigexpress should get a professional web developer to fix their website issues.
It’s a shame because obviously a lot of people are having a good experience. The feeling I got from them, both here in the complaint topic and through their e-mail customer service is that it’s my problem, not theirs.
Thats not the case at all. We apologize for the experience and I will definitely relay this feedback to the CSR department.
We enjoy being apart of the DIY community and we definitely do not t think of anyone as peasants.
If you have any issues you can also contact us via message here as well and we will be more than happy to assist. If its a web tech question that I personally cant answer, @Ryan_ecigexpress can help as well.
Sorry to hear you are having trouble with the site.
This is occuring now? Could you tell me what internet service you are using? I’ve checked this on evry browser and device type available and definatey not seeing this issue, but I’d definately like to resolve it if possible and it may be an ISP issue.
Also if possible I’d like to see this in action via Teamviewer if you wouldn’t mind? Obviously if we were seeing this issue on our end we would have resolved it already, but this is the first time I’ve heard of anyone getting a “Web page can’t be reached” error.
If anyone is having this error, it is possible that they are getting flagged as suspicious behavior by site security (for example, if you, your browser or ISP are constantly reloading the page or jumping pages at a high volume, it’ll look like a denial of service attack).
If I can get your IP address, I can check that as well. Feel free to private message me that info and I will check it asap.
Our current speed testing from several different ISPs all fall in line with the following load times, but obviously load times will depend on your internet service provider’s actual speed.
@kungfoogorilla the only flash on our site is Norton Security, but To answer your question, yes the “Shockwave Flash has crashed” is an issue with the addon or app in your browser, not the site itself. The best way to fix that error is to make sure you have the most up to date version, especially if you are using the Chrome browser. According to Adobe, there was a known bug in older versions of Chrome which “significantly impacted Flash performance” (their words) and caused it to crash repeatedly. This has been fixed in the most recent version of Chrome.
One other potential cause is out-of-date drivers, especially graphics card drivers as that will also cause flash to crash if it’s in conflict with the flash plugin
I don’t want to seem rude, and I love ecig express and appreciate customer service. But this is the Real flavors thread. Could you possibly take the rest of this to the ecig express thread or your other thread…
I would say the same thing to Real Flavors if this was was happening on your thread about another vendor.
I’d love to take it private 
Thanks MysticRose. Sorry about that.
I’m sorry @ecigexpress and @Ryan_ecigexpress, I’ve been through all of this last year and don’t have the time to go through it all again. Recently I’ve installed a new browser through Avast on one of my devices so I did do a check with this, and with this I can get to your site but it’s still slow and a few of the links don’t work. I’m not getting malware and certificate alerts like I used to so that’s an improvement. Back when my initial headaches began you guys said pretty much the same thing, all your tests were fine so it was just me or my ISP or something basically meaning it’s not a problem on your site.
Back then I asked a friend with a different ISP and loads of computer knowledge if he had any ideas. He has ways of testing every OS and every browser because he does this kind of work. He was having varying levels of the same kinds of problems. The bottom line is, I don’t have any such problem on any other site, only yours and I’m not the only one so it’s not just my problem. I appreciate your response. There has been a bit of improvement so maybe in the future I’ll try again but it won’t be very soon.
Sorry I must have been typing as you posted this and I agree but they are carrying RF now so it kind of applies a little bit.
I’d like to respect @MysticRose’s request here, but obviously it’s an issue I’d like to correct though I honstly can’t do anything about “back then” and can only apologize for any problems you used to have and invite anyone with any problems whatsoever to go to the other thread MysticRose linked to and I will work on them asap. With that, let’s please allow this thread to go back to Real Flavor Tasting Notes since site performance (whether it is one person or a thousand) is not related to tasting notes of a flavor brand.
Hope that didn’t sound rude, I worked on the wording for 10 minutes 
I think it would be really great to have sub-category where members can interact with vendors for comments, complaints, assistance and/or praise… kinda like a centralized location for vendors and consumers. The vendors help and comments are all over the place here and I do see some repetition about certain issues.
This could be very helpful for individuals that’s looking to do business with only good vendors that support the community. It could be profitable to vendors, but it can be very helpful for the community to see how certain vendors really help the community.
I’ve been in conversations about how ELR can better interact with vendors for more exposure and maybe marketing some of our one shot mixes like other forums and diy site do.
Thanks @JoJo !
The only reason I’m still commenting on this is because some people are still having trouble. As a disclaimer I want to say, it deserves respect that the guys from EcigX are here to try and address this. Also, a lot of people are having a really good experience with their site so I’m not trying to bash them, my only hope is to help them see the flaw in the logic they continue to apply to this situation.
Initially in July of 2016 I dealt with someone through email who ran me through a bunch of hoops trying this and that only to tell me that no one else was having this problem and it must be my ISP. This person was snide and dismissive. Maybe they were just as frustrated as I was by that point but it caused me to write off the company completely. When they started carrying 10 mils of RF SC I tried again to reach the site which I’ve outlined in the above replies. It doesn’t work.
Although @ecigexpress and @Ryan_ecigexpress have replied with a more apologetic and respectful demeanor here, their answer is exactly the same as last year and to me, that’s unacceptable. I’m using one of the major ISPs for my region and I’m not using any exotic plug ins or browsers. It’s not the customer’s or the IPS’s responsibility to navigate around the quirks in your site. It definitely is a quirk in your site because everyone else who has reported these problems to you has told you that your site is the only one to give us these problems. Maybe you’re just phrasing the issue in an ineffective way? Maybe instead of telling us it’s our ISP you could explain that your site has a glitch that prevents it from loading with some IPSs? I don’t know but blaming the customer’s cookies or their ISP is just wrong.
I really do wish you guys all the best in solving this. I spent a few hours on it last summer and probably close to an hour all combined explaining all of this to you again last night so I’ve done all I’m willing to. No hard feelings I hope. Cheers!
@Mizzz_Z_Hobbit all due respect, but I didn’t say it is your ISP. I said it may be one of several possibilities given the initial error “Web page cannot be reached.” Given that you’ve now said you can reach the site and that is no longer the error you are receiving, I don’t even know what quirk is occuring with navigating the site given that your Avast browser can indeed access the site.
I gurantee I could fix the issue if I were able to see what you are experiencing or have you describe what is occuring today (rather than what was occuring a year ago when you talked to a customer service person). Also when hundreds of people can access a website and one or two can not, the most likely answer is that the cause is local (ie ISP, browser or other behavior that looks suspicious to the server’s security suite).
As I said, if you would like me to resolve it, I would be more than happy to do so, as I did with the error that @core was reporting (which was indeed a mobile ISP translation error) but it’s almost impossible to fix something when someone actually doen’t want you to take the steps necessary to fix it.
Again, I apologize for the error you recieved a year ago but if anyone at all is having this error, I’d love to actually fix it for you, and am willing to personally compensate you for the time it takes to diagnose the cause of the error, via Teamviewer if possible.
Purged. Excessive forum moderation.
Every time I have ordered from them I have had no complaints and no mess-ups with orders or delivery.
The only complaint I may have would be that several flavors that I use relatively often were not available anymore in 30ml size, which means I have to either order more than I need.
But overall, I have been happy with the site.
That’s my complaint as well.
I was just on the site after not being on for awhile and I had no problems navigating it this time. In fact it seemed a bit faster moving from page to page. It used to be VERY frustrating.