I sent the video week ago. They are acknowledging it is broken when they say Smok can handle it. They also split and screwed up the ticket, but I have their responses.
Wait you mean you actually got your product? I’ve been waiting five weeks lol
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Good post. Nice to know.
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I finally got my refund. Yesterday I escalated my claim for PayPal to intercede… Efun.top settled with no more delays. I guess you have stay on top of Efun to get your money, but they payed up. It’s sad I had to take it this far.
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finally… I’m gonna be going through the same w GB i bet
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They wrote to you here 
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I’m having some issues with GB right now (@Zarya) . Their system stripped an important part of my address, which lead to my post office returning the shipments - they should have gotten them by now, but they insist I write to them if I don’t get it after november 17th?! 
And I just want them to send it to the correct address - no refund…
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Yeah I saw that. I also got a email from PayPal about the refund.
I’m thinking of applying my refund to a Cloudmaker DNA Mod. I don’t know if they shipped any mods yet. They have been on preorder for a very long time.
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Oooh 
Yes, they’re slow coming out of the gates… But now that devices are being released, maybe they’ll start sending out theirs as well? I can’t wait to get my Reuleaux!
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But if they waited a couple more weeks it would be perfect timing for getting them out for Christmas. I’m just saying…pm me for my mailing address 
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Congrats on getting your money back mate.
A lesson learned 
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I got an apology email from Efun.top. I really don’t know what to think. I wonder if it’s sincere. They blew me off until I escalated my claim.
andy@efun.top andy@efun.top
Attachments1:57 AM (18 hours ago)
to me
Hello ,
This is Andy from Efun.top .
As I saw all your voice in the forum , and after checking all , I think it is our delay customer service disappointed you , sorry for that .
And we refund you now , please check your paypal account .
Sorry again for my loose in work , I should do a deeply investigate before answer your question.
Sorry for those trouble we brought to you , we will improve the service in the future .
Have a great day !
Andy
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Seems sincere enough to me…
GB is blowing me off right now. They insist I should check for my shipments with my postal office on november 17th, even though I told them that I talked to my postal office and that the postal office returned both shipments in the middle of October. They also insist that I didn’t buy tracking, despite haven gotten two working tracking numbers (not that there is ANY useful info on those)…
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Did they have a Paypal option? It’s the only thing that saved me. Lesson learned.
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I only use PayPal 
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Sincere or not, it sucks that you only received that response AFTER your paypal claim. Good customer service is not letting a problem get to that point. But…at least you got your refund.
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gb asked me to retract my PayPal dispute and closed my existing tickets!!!
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What?! Without resolving?!
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they told me they couldn’t ship it and cancelled the order and ordered GB points… I replied and said I wanted a PayPal refund 2 days later the shipped the order after I ordered through another vendor… It was clear that they cancelled the order… I don’t want them now…
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Looks like Efun and Gearbest are off my list of places I’ll order from. Low prices doesn’t mean much if you don’t get what you ordered or customer service sucks. Sorry you guys are having to go through this. 
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