My last purchase of Lotus (MF) Watermelon turned out to be another flavor … After vaping a Standalone mix after a 3 week steep, I noticed that it was no where near the Watermelon experience that I had experienced with my first purchase from ECigX…I got online and had a chat with a representative on their site, and was requested to provide a Batch#…which I did…The following inserted correspondences will basically sum it all up…The order of the E-Mail exchange is reversed and begins with the bottom message and moves up. I removed my personal info, as well here…
Good Morning Doug,
Thank you so very much for you reply. Of course you would not have to pay anything for the shipping. This is something that we are making right to you and you will incur no cost associated with it. I will have the Lotus Wild Raspberry sent out to you today. It is an amazing brand and tends to have a good addition to most recipes. We greatly appreciate your business and understanding. Also we appreciate that you brought this to our attention. We have since disabled the product until we receive the ‘actual’ watermelon flavor from our supplier.
Thanks again Doug! I hope you have a wonderful weekend.
Sincerely,
Patti ECX CS Supervisor
On 5/13/2016 5:18 AM, Doug Washeck wrote:
Patti,
In regards to your offer to make a substitution, thank you very much…Please send me the Lotus Wild Raspberry…It is my hope that I will not be billed for shipping cost…and that this flavor possesses the same “Charm” that the previous Watermelon I bought from you…I look forward to hearing from you , as I hope to receive an acknowledgement of this correspondence.
While browsing the Lotus Flavors to make my choice, I noticed that it still represents that you have the Lotus Watermelon “In Stock”…Perhaps something to bring your attention to…I would, however, like to be informed when the authentic Lotus Watermelon is available, as it is one of the best, if not the best Vaping flavors I have ever experienced…I look forward to experiencing the Lotus Wild Raspberry…
Respectfully, Douglas Washeck
Phone:
E Mail:
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-----Original Message-----
From: Patti Werner p.werner@ecigexpress.com
To: dwasheck dwasheck@aol.com
Sent: Thu, May 12, 2016 6:09 pm
Subject: Follow Up Lotus Watermelon
Hi Douglas,
Thank you so much for your patience while we researched this issue for
you. As it turns out, the Watermelon supply that we receive was in fact
Honeydew Melon!! We greatly appreciate you bringing this to our
attention as it has not yet been given as an issue from anyone else.
Because we cannot re-send that product correctly ( because we just don’t
have it at this point until they send us more), what other flavor would
you like us to send to you to make up for this issue Douglas?
We are very sorry. I can imagine it would be annoying to have something
so similar but could throw off the recipe so much. Please let me know
what flavor you would like and we will send it out to you asap and let
me know if you have any further questions or concerns.
Sincerely,
Patti ECX CS Supervisor
–
Patti Werner
ECX LLC
Customer Service
Supervisor
1-888-418-2215
These E mails were exchanged after my chat on ECX live chat where I explained the problem and was requested to provide a Batch # of the flavor in question…
The batch number for reference is F15271017, Lotus Watermelon (MF) which I received in an order that was delivered April 20, 2016…and mixed immediately…
I cannot speak to any other Lotus Flavoring batch number, except the one I just posted…and the correspondences tell the rest of the story…
After a few days of debating with myself “should I” or “shouldn’t I” share this…well…I think it is quite obvious, and for a variety of reasons…I’ll leave it at that…Perhaps it is of no consequence to some of you, however, I feel that I have made some really cool, supportive friends here, and maybe it is of some consequence to you all…and by the same token, I do not mean to be alarmist in any way, shape or form…just thinking that it may be a concern to some, as I still highly recommended this Lotus (MF) Watermelon and still stand by its’ virtue…
As per the substitution that was offered…I have subsequently received an E-Mail stating that it was shipped, along with a corresponding reference Tracking number and link to the USPS…
Because I enjoy this particular vape experience, I just recently made a purchase of the 15 ml bottle of MF Watermelon on Amazon and look forward to getting it back into steep…