More Shipping Woes!

I placed an order for 2 Goblin Minis on Friday and received 2 regular Goblins today. I’m contacting the vendor (MVS) today by email. While reading their return policy it states that buyer is responsible for return shipping cost which I feel is wrong if they made the mistake. I’ll make sure to let them know on my next email. Anyway this is what I sent…

My name is Gregory Ivey. On 7-10-15 I ordered two Goblin Mini RTAS and today I received two Goblin RTAs. My invoice # is XXXXXX. I’m attaching a picture of the items and invoice I received. Let me know what else I need to do fix this matter. Thank you.

MVS Warranty and Return Policy

Warranty Policy
Please read our FAQ page before assuming an item is defective, you may find your answer there. Our products may require maintenance or minor adjustments. This does not mean that the product is defective.

14-Day Warranty, DOA and Wrong Item Claims
Please contact our customer service team by email at info@myvaporstore.com with a description of the problem along with your order number (by the allotted time listed below). Your order number can be found on the upper right corner of your receipt. If the issue cannot be resolved by email, we will send you instructions on how to send the item back for replacement along with a return authorization (RMA) number. Replacements are ONLY shipped after the defective item are shipped back to us. “Dead on Arrival” (DOA) and “Wrong Item” claims must be reported to us within 72 hours from the delivery time. “14-day Warranty” claims must be reported to us within 14 days from the delivery date.

Your package must be postmarked within 5 days of receiving your return authorization (RMA) number. We will only replace defective items with working items of the same model.

Shipping Costs
Customer assumes all costs in shipping items back to us, and we assume the cost in shipping replacements to the customer. Shipping cost incurred are non refundable. All replacement/repaired products are shipped USPS first class. We recommend using delivery confirmation/tracking when shipping packages to us.

They need to send you a “call tag” or send you the right stuff and send a pre-paid ship label for the incorrect items to be sent back, at their cost. They screwed up, they should fix it, at no cost to you! Just my 2 cents! (insert tiger growl here)

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I agree 100%. At the very least a store credit. If I have to pay return shipping I lose any discounts from the sale price. I’ll know when they reply.

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dude I’m not sure if it’s because you order so much or this is just shit luck wtf I’m so disappointed for u!!!

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They’re going to take care of it.

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I just came across something at FT that might cheer you up, in the sense that it could be a lot worse :cold_sweat:
It is more a case of customs woes than shipping woes but here it is.
If you live in Germany and order from abroad, you have to appear at the customs office in person and open your packet yourself. The poor guy ordered a Taifun GT clone but of course FT puts a logo on most of their clones. Taifun registered their product in Germany, so they gave him two options, 1 have it destroyed, 2 keep it and get sued by Taifun.
https://www.fasttech.com/forums/2050300/t/1586493/taken-by-german-customs-because-of-the-displayed

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Germany is chapping the ass of the world! They need to chill.

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I know, it is scary. They don’t know the meaning of chill only Chili.

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