I placed an order for 2 Goblin Minis on Friday and received 2 regular Goblins today. I’m contacting the vendor (MVS) today by email. While reading their return policy it states that buyer is responsible for return shipping cost which I feel is wrong if they made the mistake. I’ll make sure to let them know on my next email. Anyway this is what I sent…
My name is Gregory Ivey. On 7-10-15 I ordered two Goblin Mini RTAS and today I received two Goblin RTAs. My invoice # is XXXXXX. I’m attaching a picture of the items and invoice I received. Let me know what else I need to do fix this matter. Thank you.
MVS Warranty and Return Policy
Warranty Policy
Please read our FAQ page before assuming an item is defective, you may find your answer there. Our products may require maintenance or minor adjustments. This does not mean that the product is defective.
14-Day Warranty, DOA and Wrong Item Claims
Please contact our customer service team by email at info@myvaporstore.com with a description of the problem along with your order number (by the allotted time listed below). Your order number can be found on the upper right corner of your receipt. If the issue cannot be resolved by email, we will send you instructions on how to send the item back for replacement along with a return authorization (RMA) number. Replacements are ONLY shipped after the defective item are shipped back to us. “Dead on Arrival” (DOA) and “Wrong Item” claims must be reported to us within 72 hours from the delivery time. “14-day Warranty” claims must be reported to us within 14 days from the delivery date.
Your package must be postmarked within 5 days of receiving your return authorization (RMA) number. We will only replace defective items with working items of the same model.
Shipping Costs
Customer assumes all costs in shipping items back to us, and we assume the cost in shipping replacements to the customer. Shipping cost incurred are non refundable. All replacement/repaired products are shipped USPS first class. We recommend using delivery confirmation/tracking when shipping packages to us.