Hey my friend, I understand. I actually met with our FedEx representative on Wednesday to proceed with the one rate shipping and how we can further lower the rates we have on the site. We are working on getting these lower and it will take some time, but I do appreciate your honesty and hope to have cheaper alternative options available in the near future.
Thank you @Dan_the_Man!
That right there is the reason I want to shop with yāall and if I come into some cash that I can spend all in one place then I will be at River Supply buying my needs.
Yāall are awesome.
Peace 
Thanks again for the nice deals. @Nicotine_River
Like the new shipping insurance and tracking method also. Glad I didnt need to download another app to use it thou to be honest. 
Sorry to hear you couldnāt make the sale. @Dan_the_Man
Great to hear and thank you for your business!
Glad to Route app is working well for you. I definitely would not have added them to the site if another app needed to be installed, happy to hear the URL version of the app is working perfectly as intended! 
When is Jungle Flavor dropping ???
No set ETA as of right now but we are in the process and they should be up on the site in the coming weeks!
Thank you, my friend. I did catch a sale. I only needed to re-up on a few items and was waiting for something to āpopā up. LOL get it? POP as in Fatherā¦ Oh man, I crack myself up. 
@Nicotine_River , when I got your 4th of July Sale email I jumped on it as I wanted to order some of your River Supply flavour line after reading some reviews from @SessionDrummer. I place the order and get to shipping costs and this is what Iām offered:
Sorry guys, but I cannot justify paying $79.31 shipping (the cheapest option) on a small (9 flavors) $37.20 order. I realise Australia is a long way away from the States but $80.00 shipping for 9 tiny 15ml bottles? 
Can you confirm the only option for international shipping you provide now is FedEx? If so, then I canāt see how I can continue ordering from you as it just doesnāt make economic sense for me to do so. I understand and respect the business decision is yours and yours alone. No problem, I get it. Just bummed I canāt try your concentrates or buy any MF from you. Not to worry, itās not the end of the world 
. Cheers guys.
Thank you very much @Dardy. I certainly hope that, that shipping was in error, and @Nicotine_River can help sort out the issue. Iām in the US, and have not had that type of shipping issue, or Iād try to help out.
Hey @Dardy I understand your frustration and I apologize for these high rates.
We recently stopped using USPS for international packages due to the high volume of lost and damaged packages. @Dan_the_Man has mentioned our high rates to us before even for domestic, and since then we have been taking steps towards getting these rates permanently lowered to a more reasonable price. I just met with our FedEx rep last Wednesday regarding how we can further lower these rates. We will be meeting once again in about 2 weeks to start initializing the steps and processes to fix this, once he provides us with more data and recommendations for our company.
We are aware these rates are quite high, but I want to assure you itās in the process of being resolved and is one of our top priorities! I apologize once again.
Thank you
Darn, and I was complaining about eight dollars? Bummer my friend.
What a great company though. How many companies have such great customer service?
@Nicotine_River:
FedEx are not really well known for their international shipping capabilities and rates.
I would consider speaking to DHL and UPS for their international shipping rates.
Neither FedEx nor TNT were really good in international shipping and after the merger: two bad flavors normally donāt make a good one. 
Hey @SteveTC I understand and apologize for the bad shipments. We have been and will continue to make FedEx better when itās used with our company.
As for TNT that was a horrific Shopify bug that was finally resolved. We have actually never used TNT before, but Shopify kept saying it was our carrier. That has been resolved though!
It was not a bug in Shopify.
Well soon everyone will be forced to use Fed Ex or UPS shipoimg cost will go up if companies canāt use USPS anymore
Hello everyone, this is an update regarding shipping to New York State.
We are still able to ship non-nicotine related products, as we are a supplier of many industries regarding our flavorings, glycerin, glycol, etc. However, anything nicotine related as of today can no longer be shipped to the State of New York. This includes,
Flavorless Nicotine Solutions (Freebase or Salt)
The Vape Kitchen
Cali Bars
Flavorings containing trace amounts of nicotine (those flavorings have a warning in the product description and on the label)
Itās unfortunate news, however we must abide and uphold the State of New Yorkās laws. We are not the only company following this path. We are one of many that have been reached out to regarding this matter. We are not in trouble by any means, this was simply an update given to us by FedEx themselves.
Thank you.
New York ā¦They have bigger things to worry about , but seems they only care to take away from people instead of allowing Freedoms ā¦
In the works! Decadent Vapours will be first to go up, and that should be live in 1-2 days.
The other brands are following suite slowly but surely!
Glad to hear youāre satisfied as well!
