Hello, unfortunately the FDA and DOJ classify our entire website as tobacco related.
The shipping label will state River Supply Co. but legally, we are defined as a tobacco company.
Thank you
7 Likes
@Nicotine_River I was wondering if you had the chance to look on a nice promotion for the weekend with all the PMTA Action?
2 Likes
Hello! Yes we are having a deal,
Starting 9AM PST on 9/04
Ending 9PM PST on 9/07
25% off select nicotine blends and labware
No Code Required
The discounted items will appear in this location once the website is updated: https://riversupplyco.com/collections/clearance
Thank you! 
5 Likes
Hello, just wondering if you stopped selling Vape kitchen? I dont see any on the site?
2 Likes
Hello! Unfortunately Vape Kitchen is momentarily unavailable. We hope to have it up on the site again soon, but our timeframe is not currently definite.
Thank you
3 Likes
Ok, thanks
1 Like
Dear RS team,
I know this was primarily about expanding the products.
I became your regular customer from Europe 3 years ago and appreciate your on-line shop very much. The whole service you provided was always on spot. I especially appreciate 2 oz. flavours which are not available in Europe where all flavours are limited to 10ml bottles.
But, 2 months ago I wanted to place another order and was shocked to see the shipping rate increased from 24 USD to a minimum rate of 126 USD!!!
I did ask for an explanation and received an answer that depends on Fedex and other shipping agents.
Now, with such shipping rates orders for personal use are completely stopped. I cannot afford to order flavours in a value of 100 USD, adding an extra 126 USD - just for shipping a small box of 0,5 kg to Europe?! That is impossible.
Will you be able to offer cheaper shipping to Europe soon? I also believe orders above 100 USD could be done with free shipping.
Thanks,
2 Likes
Purnic is all I use!
5 Likes
Hello, Iāll PM you for more information regarding your account to look into this.
For anyone else reading, the main reason for these increases is that we no longer offer USPS international shipping. Although USPS is in many cases the cheaper alternative, we encountered an overwhelming amount of lost or damaged packages which only complicated international orders for us.
@MTL_sLOVEnia I will be reaching out now!
4 Likes
Sup Grant. Long time no type. Just got my shipment in today from ya. Ordered two gallons of VG and got two 500ml lol. You guys have a prescription eyeglass program on your insurance? 
Just funninā ya! Quick call to your CS got me squared away lickity split. No rush on the fix shipment 
Thanks bro!
3 Likes
Hey my man!
This is actually Wes, Grantās youngest brother. I handle all of the customer relations departments like customer service, sales and personally ELR just cause itās a great community. First off, thank you for your loyalty with us over the years! I greatly apologize for that error my friend, I am happy to hear customer service got it taken care of. I am always here if you need me and thanks for your understanding!
5 Likes
What, is Grant slackin now? Nice to meet ya Wes. Tell the old fart I said hi. Though it has been a couple years and he may not even remember me.
4 Likes
Haha! Heās still in charge of everything here and is doing well, thank you. Iāll let him know you said hello!
And nice to meet you!
6 Likes
@Nicotine_River This is one the reasons you are my #1 source for flavors and Nicotine. Customer service is top notch!
7 Likes
Thank you!
3 Likes
With all the ācrazinessā going on all over right now, itās stuff like this ^^^^^ that can be easy to overlook, and it shouldnāt @deerslayer. 
3 Likes
Hello everyone! Hope youāre doing well and happy Halloween!
Weāre having a one day sale!
Ending 10/30 @ 11:59 PM PST. No code required.
Thank you! 
7 Likes
Nooooo, Iāve been putting off buying a bunch of stuff until I could afford it, and Iām almost there, but if I made my purchase during this sale, Iād be screwing myselfā¦ Any chance you guys will have a Black Friday sale? 
4 Likes
Not to mention, I still havenāt figured out which is the best banana flavor!
2 Likes
Hello! Yes we will also be having a Black Friday Sale!
For Banana flavors, a really popular one for us is Flavor Revolution Banana Candy,
4 Likes