I learned today you are now carrying powdered nicotine ( Nicotine Bitartrate Dihydrate 34% & PurNic™ Nicotine Polacrilex 20%). Does anyone have any idea of the shelf life of these products and also their dilution instructions to reconstitute to say 100mg/ml?
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Way to high for me to mess with. I’d likely sneeze while trying to mesure it out.
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@Nicotine_River I received my order today…
order #208277…, I haven’t really got a chance to look at it as I was leaving my house, but I did open it & look at it real quick & I’m missing my 30ml bottles… & I’m not sure how many, but I noticed that the dropper in one the 60ml bottles was shattered…
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Hello, thank you for letting me know of this. I apologize for the inconvenience.
I have initiated a replacement order for an entire 10 Pack of 60ml Bottles as well as the 10 Pack of 30ml Bottles that were not originally included. Please be careful with the broken glass shards when disposing! 
Tracking will be emailed to you once this correction ships which will be today or tomorrow at the latest as it’s later in the workday for us currently.
Thank you, once again my apologies for this!
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No problem…, thank you though, your quick response & great customer service is greatly appreciated!
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Of course, thank you for your understanding and positive feedback!
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So um. I forgot to order 30 flavors over the holiday weekend…you could just ship me some random flavors of the newest ones. Just kidding.
Thanks for always looking out for elr.
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Me too! 
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Good morning! First of all, I wanted to wish everyone a Happy Holidays from River Supply Co. We sincerely thank you for your business and hope you and your family are healthy and safe during the holiday season.
I wanted to let everyone know that we will not be having a Christmas or NY sale this year. We are making some improvements in our warehouse and decided it was best to hold off so that we are in the best place possible to fill the large influx of orders that sales bring in. The current plan is to run a sale early in 2021 so please keep your eye out for communication from us regarding upcoming promotions.
Next week we will be closed 12/24-12/27 so that our entire team can have a little break to spend time with their families for Christmas. Please understand that orders will not be filled during this time and we will do our best upon returning to work on December 28th to meet our standard lead time of 1-3 business days for fulfilling and processing your orders.
We have also expanded our customer service team. Jessica our new agent, is working in the office answering the phones and emails so we are now able to reactivate our chat client through the website. I will be monitoring the chat so feel free to reach out that way if there is anything I can assist you with.
We appreciate each and every one of you and one of our goals for next year is to expand our interaction with the DIY community. We believe that the loyalty from groups like this one is vital to our business and we look forward to serving you in 2021.
Laura
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Thank You
Have a Blessed Holiday 
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Thanks Laura …
Merry Christmas tell Grant and crew I wish them Hapoy Holidays as well 
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Are you still expanding your flavor brands? I got some good recommendations from the DIY community in Germany.
And happy holidays! Good to let us know that there is no Christmas/New Year sale.
I was already thinking of combining other stuff I need with some Cantaloupe flavors I need to pick up for the Noted flavor testing. Any ideas when it will take place?
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Steve,
Thanks for the reply and we haven’t set a date for our next sale but I believe we are hoping for sometime in January. As far as expanding on the flavor brands we carry, I would be happy to pass on any recommendations you might have to the person who makes those decisions if you would like to share that with me.
Laura
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How does River Supply expect to be affected by the USPS associated e-cigarette regulations in the omnibus budget that passed?
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At this point we don’t anticipate any disruptions to shipping if the bill passes. We ship very little nicotine via USPS and recently switched carriers from FedEx to UPS, which has been working out very well for us and our customers. As a company, River Supply is “by the book” so we will adhere to any new requirements for age verification and tax registration imposed by federal and state governments (as we have always done). I hope this eases your mind and please don’t ever hesitate to reach out if you have any concerns.
Laura
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Well I was debating…hmmmm, Christmas gifts or spend all that money on the River Supply sale? of course River Supply was in the lead. I guess Christmas gifts it is…bah humbug 
Merry Christmas and Happy Holidays to everyone…2021 can’t come fast enough 
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Thanks! Happy New Year to you too! I will let you all know when we plan the sale.
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Good Afternoon! On behalf of the entire team at River Supply Co., I wanted to express our appreciation for the support we have received from the DIY E-liquid community in 2020 and wish everyone a happy and healthy New Year. It has been a pleasure serving you and we’re looking forward to a prosperous 2021.
We do recognize the importance of our DIY customers to our overall business and early next year we will be implementing a loyalty rewards program that will allow you to accumulate points to use like cash for products at River Supply Co. We’re very excited for the opportunity to give back to our DIY customers and I’ll be providing more details about the program as we get closer to launching.
Also, as a reminder we will be closed Thursday through Sunday this week and will do our best to meet our 1-3 business day lead time fulfilling orders when our team is back at work on January 4th.
As always, please don’t hesitate to reach out if there is anything we can do to assist you. I’m generally available through chat support on the website and Jessica is in the office manning the phones and email during normal business hours (info@nicotineriver.com).
Take care and be safe!
Laura
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