Hey folks, just curious if anyone has been on back order with nicriver. I have a flavor on back order and unfortunately it’s the flavor I need to start mixing. So I was wondering if anyone had a idea on how long it’ll be on back, before its fulfilled. Thanks
@Nicotine_River might be able to answer that for you.
My last nic river order I had 2 on back order one shipped the next day and arrived before my big order did the other one is still pending its been over a week… Maybe @Nicotine_River can shed some light?
You beat me to it!!
Just curious, is it raspberry tpa ?
No it’s Dragon fruit something… I have to look it up give me a sec
This is the one I’m still missing… One I’m anxious to try in a recipe on here that gets great reviews
Let me add… Nic river seams to have great great customer service so I am not bashing them at all I just have not called about it yet I have been so busy… This is my first order with them and my other two packages arrived in excellent condition very well packaged and no leaks I was very happy with it. Plus an actual person emailed me to inform me of the backorders ahead of time and also provided the tracking info for the second package and let me know they will ship my last flavor as soon as it arrives
Yes they really do. If you (anyone) ever have a problem, definitely contact them, they will do whatever they can to make it right.
OK, no it happens. This is also my first order and I didn’t know it was on back order till I received my order Thu the mail and I had a back order receipt in it. I messaged them earlier this morning so I’m still waiting on a reply. But it’s still early so I’m not sweating it. Thanks jayrell!
Thanks guys, just curious if anyone had this happen to them. And I have only heard good things about nicriver so no bashing here.
They got popular and have to catch up now
Hey Eddie, so! Really quickly all we need to know if which exact flavor you’re back ordered on. I can check it right away and get an estimate of how many days it might be until your package arrives!
Just to confirm, you said Raspberry TPA?
Fantastic, raspberry (sweet) tpa
So, we placed our order with TPA March 1st. We are expecting this shipment to be sent out today.
It should arrive at your destination on: March 13th and the latest 14th. Due to the long delay I’ll be sure to add some Purilum Raspberry for free
We apologize for the wait, thank you Eddie! Let me know if you need assistance!
Actually to my surprise our packing team sent it out! TPA never gave us a tracking so I was never notified of its arrival. It already says the package was delivered to you, I’ll PM you tracking right now.
Update… I received it this morning in the mail. Thank you for your looking into it and getting back with me so soon! You guys rock