I just finished my first order with vapeclub.co.uk .
They were generally nice but then asked for me to give repeated ID (When I have an aged RP voice that gets me VA roles a lot). The first girl was rather polite, the second man was extremely defensive when I highlighted the legal steps that were irrelevant. But, in the end we got there.
So, they seem to be ok but strictly follow US and ETD regs in a slavish fashion.
I have been ordering from Vape Club for many years now (2017 to be precise) and have never encountered anything other but excellent service from them, this has surprised me and I just hope that this is an isolated case. I know that they have to be extra vigilant about who they sell to where age is concerned because of the legal consequences but they had no need to be high handed with you.
I assumed that they were being extra careful, but the tone of the second chap was odd. He bullshitted when my account must have noted to him that I teach law.
Maybe he is new there and trying to impress his boss, if so I doubt he will last long there because they have a good reputation to maintain especially when it comes to customer service.
Well, as a general rule they were ok.
I can accept the possibility of a newbee screw up.
Though odd, especially in the UK market.