Ok. Here's my update on the following:
I called (instead of emailed) today and spoke with Penny (thank you @mixologist13!) who said that everything is bottled to order, and went to check, said there was no separation evident, and no reason to think of to explain it being weak.
She said the boss was out at lunch, and asked if it would be OK to return my call, I of course said yes.
An hour and a half rolls by, and the phone rings.
Seems they dug further into the situation, and even contacted Inawera directly. At which point they replied/forwarded the info on to me stating that "the recommended usage for this flavor is 5%".
She also stated that they're going to have to update the website to reflect the change as well.
I mentioned being aware of the mass reformulations going on currently at Ina, and asked if by chance this was one of those flavors. To which she was uncertain.
If this change in usage becomes a habit (or frequent occurrence) at Inawera, they risk losing a LOT of sales unless they amend their price point. If I have to use 5%,it's no longer the value that it was previously IMO.
They (VapersTek) did not offer to replace nor exchange the flavor for another, which is unfortunate. But Penny was friendly, polite, and professional. I'm guessing that due to the order having been placed during a 30% off sale could be affecting things as well.
But, even in light of the updated information (5%), and lack of having that info accurately displayed (website had outdated info), I can't help but feel a bit let down. Partly by VapersTek, but even more so by Inawera.
A sad day.
PS: to anyone who tries to search products by name on their site (good luck) it was recommended to use the actual product number (if you have it).