Their product may be good but customer service is horrible. I ordered twice and both times were the same problem with no help from their cust. Service.
I ordered their FIFO last Sunday the 5th with the understanding it would ship absolutely no latter then Tuesday which is “guaranteed” according to their website. Tracking number was created on the 6th so I thought oh good this order will go smooth unlike my 1st order… NOPE. Fast forward to Thursday the 9th with no update to tracker and no delivery which if it was shipped Tues. I would receive on thurs.
I emailed customer service and their exact words were the order has begun moving and it’s on it’s way. After multiple back and forth emails they gave me a 15% discount on my next order. Ok so it was shipped on Thursday then right? NOPE. still no movement on the tracker and no delivery on sat. Or today. After emailing them again today they tell me it’s an error with usps and theres nothing they can do… but wait it gets better. 3 hours after contacting them the tracker is updated and says the PO JUST RECEIVED the package and it’s due for Thursday delivery. So after lieing to me in the latest email they finally packed the order and gave it to usps.
Would anyone else be as pissed as I am, or am I over reacting? I purposely ordered their FIFO since it was “guaranteed” to be shipped asap. I also dont know if the package was sitting somewhere in a 95 degree warehouse for the last week forgotten about and they finally found it and shipped it. So I am fully expecting to open this bottle and it’s going to be horrible nic that I will end up throwing away like I did with their previous order/bottle.
So beware you may wait 9 days for an order to ship if you order from Nude Nicotine. All their emails had the feeling of they dont give a f×ck about small orders only their large bulk orders, but idk a bunch of $100 orders like mine add up real quick.