I did not know a bilberry was real. I just assumed they tried for blueberry, got to that flavor and we're like "Screw it, close enough. It's Friday." You learn something new. . .
Alisa, I meant to say that customer service, and I only call it that so you know what message I am replying to, was BS. That would normally put a company on my sniper, do not even do business with vendors that sell this brand, list. But FW introduced me to my first tasty DIY flavors. Please direct their sorry asses to this thread so they know that there are a hell of a lot of strong competitors to their flavors and if that curt response is how they treat their customers, I will not be refilling the several bottles I need of their flavors and will instead replace with alternatives. Even my beloved salted caramel.
Seriously, someone gets a BIG bottle of your flavor, suspects something might be off, reports it to you in an easily usable manner...and you blow them off? That's a middle finger to you customer.
Watch how I blow vendors off. I'll also bring my FW recipes down. . .not that I have a lot of recipes, it's just the principle. Sorry I am always the one to yell loudest when people get hosed, but it just pisses me off when companies tolerate that behaviour. It reflects a certain culture IMO.