Here is Part II of our thread!
Real Flavors is a privately held and operated wholesale natural flavoring company that has been satisfying clients for over a decade. Real Flavors is an FDA certified laboratory capable of serving all types of industries from food and beverage to oral medications.
Based out of Troy, Michigan, USA we service companies worldwide with resellers in the United Kingdom, Netherlands, Germany, Japan, Brazil, Spain, Australia, and Canada. We specialize in custom flavor creation, flavor matching, CO2 extraction, and color blending.
Here is a quick FAQ that we will try to keep up to date as we go
I need to make a change to my order!
Because of how orders are processed, we can not make any changes to an order once it is placed. If it is a major issue, we recommend trying to cancel your order and replacing it instead.
I need to cancel my order!
Please contact customer service right away. While we try our best to cancel your order, we can not always promise that it is possible. In this case, your best option will be to refuse the package and have it returned to use for a full product refund.
Can I return my products for a refund?
Yes, you may return new, unopened items bought on our website within 14 days of delivery for a full refund for the product price. Shipping cost will not be refunded.
When will I get my refund?
Usually in about 1-2 weeks for packages being returned or refused. Most refunds are fully refunded in 3-5 days after we receive and process your return. If you canceled your order, we apply for an instant refund and it should show shortly on your statement. This will vary by bank. If you do not see a refund in this time frame, please contact your bank for more information.
Can I exchange a flavor I do not like?
Yes! We can create replacement orders or exchanges if you order falls within the 14 days of the delivery window. We do require you to pay for the shipping. This policy will only apply once per order, only on 1oz retail bottles bought on our website and is subject to approval.
My package is damaged or is missing items!
If you received a damaged shipment, let us know, and we’ll ship you a replacement shipment right away. When letting us know about damage, please include photos of the package to speed up the claim process.
What is your typical shipping times?
You can expect your order to ship within 1-2 business days. Business days are Monday-Friday, excluding federal holidays within the United States. We try our best to get express orders out the same day as you place them if we can. Please refer to the estimated shipping times listed on the Shipping Information page for each Shipping Method that we offer.
What is the Mail Innovations Shipping Method?
UPS Mail Innovations is a joint venture between UPS and the USPS where packages are picked up from us by UPS and delivered to you by the USPS. UPS delivers packages in bulk to the local hub via 2nd-Day Air. This saves a lot of time off the normal transit times when compared to USPS First Class Mail.
IMPORTANT: Mail Innovations is NOT Sure Post! UPS Mail Innovations inducts your mail piece into the U.S. Postal Service within 48 hours of processing. The U.S. Postal Service will then deliver the mail piece. In testing customers received their packages 40% faster than USPS First Class, and 50% faster than SurePost.
Where will my package ship from?
Packages are sent from 1 of our 3 shipping warehouses. They are located in Michigan or Ohio. The exact one will depend more on stock at that location than your location. All labels will show our Troy location on the label.
Do you ship to international customers?
Yes we do! However, it should be known that it can take anywhere between 7 - 45 days, depending on the country and the service you pick. We will ship just about anywhere customs will let us, however, we can’t take responsibility for lost packages, or those that are seized by customs.
What is the difference between VG based and Super Concentrates?
VG Based, and Super Concentrates are the same flavor but do differ in the concentration amounts and the base. Super Concentrates tend to be 4 - 8 times stronger than their VG counterparts. VG based flavors are alcohol-free and the only base is VG. Super Concentrates are alcohol based (up to 3%).
Are you discontinuing VG Based Flavors?
We still think VG Based Flavors have a place in the market and will always be the flavor base Real Flavors was founded on but as we grow, we have noticed that Super Concentrates are doing better in more field than their VG based counterparts. At this time we have no plans to 100% remove VG based blends from our catalog, but we have focused more on the Super Concentrates. Also, no new flavors will be released in VG Base as well.
Are your flavors organic?
All of our product lines are 100% natural, but they are not certified organic. Due to the high cost to get each flavor certified we decided to no label our products as organic but simply all natural.
Can I use Real Flavors in e-juice?
While Real Flavors can be used to make e-juice, understand that this usage is not a regulated use currently by the FDA. Due to this, we can say it does work perfect for e-juice, but we can not help much with mixing or questions due to it being an "off-label" usage of our product. Real Flavors is more than willing to work with this growing industry in the form of added testing, master file access, SDS (Both US and EU) and TPD statements. Please let us know if we can help in any other way.
What is the shelf life of Real Flavors?
The shelf life of a flavor will vary widely. It is best to follow this guide. To find the exact date of manufacture, please refer to your lot number and our COA guide found on our website.
Super Concentrates have a shelf life of 12-18 months (60F° to 72F°) and up to 4 years if refrigerated. Never freeze flavors, this will cause some separation, and the flavor may "break" causing you never to get them to mix again. VG based flavors will follow this same rule but can be exposed to a high daily temperature.
Be sure to store all flavors in a cool, dark place away from sources of direct sunlight heat and flame; pigments in the flavor (from the natural extracts) tend to fade or discolor over time when exposed to sunlight. This fading is normal and is to be expected. Flavor bottles can explode in temperatures inside the container reach above 150F° from evaporation. For long-term storage, refrigerate, and then allowing the flavor to return to room temperature before opening or using the flavor.
Are your flavors vegan-friendly?
All flavorings made at Real Flavors contain no animal product ingredients, so they are vegan-friendly.
Are your flavors gluten-free?
Gluten is a mixture of proteins found in wheat and related grains. Because our flavors contain no proteins, they are gluten free.
What sweeteners do you use?
Each product will let you know on that product page which sweeteners are in a product. We do not use sugar, corn syrup, or HFCS in any flavoring. We do use Stevia, Xylitol, Erythritol, and Sucralose in our lab.
How do I find the Specific Gravity, the date of production, and more information from the lot number?
For this information and other COA facts, please visit http://realflavors.com/COA-SDS/findcoa.php