I’m curious what kind of operation they’ve got over at Bull City Flavors.
I’ve ordered at least a half dozen times from them, probably a lot more, in the past 4 years; years which have seen the vapocalypse, Covid, supply chain issues, short staffing on seemingly ALL businesses, and the dissolution of many major players in our odd “contraband” related hobby.
And all my orders just got entered into their website, and magically appeared mere days later, packaged correctly, without a hitch.
This time, I quickly mixed a few recipes on Monday, my favorites, to see what my most important flavors were that I needed to order, and checked my notes as to new flavors as well, all rather hurriedly, so that I might meet the deadline for the Thanksgiving weekend special, and ran to their website.
First of all, upon entering their page, the code for the discount is in the headline on their website. There are no pop up ads, no “Spin the wheel to see what your discount is!”, no “We want to send you more garbage mail”.
It’s almost as if they don’t even care if I order from them or not.
Until I entered the “flavors and brands” section and just banged out my order and entered the code and watched my order go from $120 down to 80 something, and carried on about my night.
Today, Thursday, I received the order and it’s just right.
They didn’t have the 4 oz Capella sugar cookie or peanut butter, so they sent me FOUR 1 ounce containers in a ziplock baggie, knowing I’d be delighted, without troubling me with an email about their troubles, or making them my troubles.
The package was perfectly packed, and were it not, the extracts were packed 4 or five bottles at a time in individual packs, should there be a leak or whatever. I wasn’t surprised, it’s always like this. Every time.
How many people does it take to staff a business that serves so many of us, so well, and on a SALE weekend, and just takes care of business?
Someone makes labels.
Labels with lot numbers, so if there’s a problem, they can be dealt with. And pretty labels that are easy to read.
Someone’s taking large volume drums of extracts and distributing them to the smaller containers that we order.
Someone is sorting those near infinite number of bottles into racks in a warehouse so that they may be grabbed expediently to fill orders, and there is the order filler on the other end, running around like a chicken with no head, today mine was “Jake”.
Jake did a fine job.
Someone makes phone calls to order more stuff, someone creates those labels, someone answers the phone when Jake or anyone like him calls to say they arent feeling well, someone receives the huge incoming orders at the dock, someone keeps their eye on the governmental restrictions for a business that may or may not be impeding the sales of tobacco companies who are slipping in their ability to somehow cause the death of thousands of people who smoke, and keep their small brick and mortar business alive while the world carries on and argues about what’s right and what’s wrong and who gets the money…
I looked up their address on google maps. Turns out I lived near there (Cary NC) in the 00’s before this vape thing.
Morrisville isn’t much, as far as population and talent pool.
They’ve figured it out.
I know it’s not simple.
But they make it simple.
Let’s all raise a glass to the folks at Bull City, whoever they may be, that make ordering and receiving products a pleasure.
No excuses, just orders filled and shipped correctly, just like their mom and dad taught them, way back when.