A week ago I received a boreas tank from subtanksupply.com. It contained 2 decks both with the 2mm juice holes. According the the ads this is supposed to have a deck with 2.5mm juice holes as well as one with 2mm juice holes. So I contacted subtank supply.
Clue #1: In the response to my first note he said that they were getting in new decks and that I should remind him abotu this on Monday. Whaaa?? You can’t make a f’in note to yourself?
clue #2: I sent another contact via the web site because when I replied to his note there was no acknowledgement.
Clue #3: his response to this note was that I should send him $3 via paypal.me to pay for shipping. Seriously? What other company had you pay for shipping something when it wasn’t your fault?
Anyway, I sent the $3 without discussion and got another response a little bit ago…
Clue #4: I get a note from subtanksupply stating that this latest shipment from the manufacturer did not contain the replacement decks as expected. Ok, but I should send him ANOTHER $1 to cover shipping!
I was debating on whether I should state my thoughts on this regarding this customer service and the way I’ve described these events probably make this clear enough. But I’ll let the general public draw their own conclusions.
Paypal takes disputes very seriously, let them take care of it. They screwed up, suggesting that you send them more money to fix their mistake is absurd.
I responded to his request via their “contact us” again, but I’m afraid it may have been after store hours. I think they are in Kentucky. I’ll give him until tomorrow to make it right and either I get a VALID tracking number or I’ll open that dispute. No more excuses and no more money.
I would respond through PayPal as well. Then just to let them know. We are a big family. And word of mouth can kill your company. Just knowing this. I won’t spend any of my money that I don’t get very often to buy anything through them. As far as now. They lost my business
You have given them plenty of opportunities to make things right, all they want is more money for something they should of gotten right in the first place. Don’t give them the pleasure of answering this problem and go straight to paypal.
Send them a link to this thread and let them know how many members there is on this forum and remind them what people power can do.
Want to stay in business? Make it right or you will be boycotted.
Best of luck.
i suggested the same thing in the thread where this began…i told him to let this thread swell up, then send them a link, actually 2 links now, of all the responses…
because, thats all it takes. its only 3 dollars, but you could say that on EITHER side.
Didn’t even think that bro
I just think it’s so sad when a company does that to someone and not put it right straight away. Now that same company wants to charge you for there mistake? Not on brother.
If it’s faulty, replace it. If peices are broken or missing replace them asap with an apology and a little extra.
It’s just good practice to do so.
That’s why i said to bypass them and go to Paypal. It’s not as if he hasn’t given them the chance to make things right.
in the original thread, i said that Grant, Walt and Greg should write up a manual on proper business procedure and print it out and hand it out to all these businesses that OBVIOUSLY need to learn a thing or two about a thing or two!
and i think its AWESOME the way we report to each other! to steer clear of the bad and to continue the good! raise em up!
