Nicotine River - Updates

Hey Lisa, I will check on that code. Please check your email though! Good news! :slight_smile:

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Glad to hear youā€™re liking our fulfillment times though! :slight_smile:

Thank you!

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Now I feel even worse. Within minutes of my whining I get this emailed to meā€¦

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Itā€™s just luck of the draw, and not your fault I just happened to order the day before the sale. I should not have received a refund, thatā€™s just the way life happens. My order was also small anyway.

As always you remain my favorite and almost only vendor (that LB Vanilla Ice Cream :wink: ) Also anxiously (just kidding) waiting on a restock of Purilum Wild Berry. Get me addicted itā€™s so good then dangle that carrot :smiley:

Please, in all honesty, cancel the refund. My order was small anyway, and I am so amazed at your level of customer service.

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Unfortunately itā€™s too late since the refund has already left, but either way your support and feedback is more than enough for compensation! :slight_smile:

We appreciate everything!

giphy

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@Nicotine_River whatā€™s up with your site??

2 things:

I never received an email for your flash sale today even though im on your mailing list

And, Iā€™m trying to order, but I canā€™t remove items from my cart?!

Edit: I had to log out, then remove the items from my cart, then log back in. might want to look into this

Edit 2: Had to try 4 times to get the order to go through. Kept saying ā€œIssuer Declinedā€ but no reason for it to be. It went through fine on the 4th try.

Got my (small) order in though so thank you

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I had that same problem with removing items from my cart last night as well. I was assuming it was me as the site kept freezing on me and was glitchy. Maybe not? Might have been a glitch thrown in when the sale code was activated?

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This sounds to me like our parent platform Shopify is experiencing difficulties.

We will be looking into these concerns, thank you for letting us know of this!

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Funny. The last couple of times, I had the same ā€œremovalā€ issues and had to log out/in before it would take, buuuutā€¦ during the flash sale, everything worked perfectly.

Itā€™s the small things that make me happy!

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Your a better man than me! I tried the log in log out a couple times to no avail. Had and or have about 20 items on my wishlist and tried to send them all to the kart and 10 of the items went! The other 10 or so are lost somewhere in the shopifuk system!
I logged off and ordered from BCF!

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Thing is I only need Hangsen Cream because I was out completely out & Nic River sells 2 & 4 oz bottles

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Does anyone know how to change our password on the site? I know how to edit/delete on all the other info, but Iā€™m lost with the password change. I know itā€™s probably somewhere obvious and Iā€™m just missing it, I tend to do that :crazy_face:

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Just sent you a reset password link :slight_smile:

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Hello, we do have developers working on this and apologize for Shopifyā€™s buggy system!

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Thank you!!!

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Ordered during the flash sale on the 20th and order will deliver Monday; fulfilment times are so much better now. Site was glitchy but not as bad as the last time I ordered.

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Yeah, there fast now, my order shipped the next day. I was noticing that they fill to the top too, no wasted space in the bottle.

@Nicotine_River you have really stepped your game up :+1:

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Yes TYVM @Nicotine_River
Ordered the 11th arrived 3 days later cross country. :racing_car:

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Hello everyone, we want you all to be aware that we are aware of our website being abnormally slow and difficult to navigate.

We are working on having this fixed and apologize. :slight_smile:

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I tried to but was hours late. I didnā€™t read the fine print and thought I had the whole next day. It was probably for the best though. I was just choosing flavors at random. That seldom works out well for me.

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Hahaha, I did the same thing, forgot flavors I needed to restock on my first order and didnā€™t realize the sale ended at 12 noon. Oh well, there is always another sale

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