Nicotine River - Updates

Ok, cool. Good to know. Thanks for the info. Now the only question is if I’ll get a response back in time to make my order and use the code, lol

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Please check the PM you sent over, thank you! :slight_smile:

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Got, now I’m just waiting on the resolution to the issue of the code not working…?

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Strange it’s not working, I will have our people look into this app. For now please check your PM for a momentary solution. :slight_smile:

Thank you

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@Nicotine_River military discount code not working. Need some help please

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Hello, this seems to be a bug that is effecting all codes for some reason. Our team is already taking a look into this and should have a resolution soon. We believe this is happening because of a recent mandatory store checkout update for all Shopify stores. Unfortunately Shopify’s update came with some bugs, but we’re currently on it!

As a momentary resolution please feel free to place the order, let me know the order number, and I will refund the difference for you.

Thank you! :slight_smile:

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order number is 179364

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The 10% refund has been initiated, thank you! :slight_smile:

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thank you!

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@Nicotine_River I’m loving your CBD offerings. Great prices :+1:. I should have bought more than 4.

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Is there a plan for this up and coming PMTA? Word is out that anyone who prefers an open system may want to stock up on their favorite juices. Since I recently started buying your Vape Kitchen line I was wondering. Yes, I DIY but how in the world does anyone stock a life supply of a favorite premade juice? I’m sure you have plenty of customers who buy that line and others.

“The FDA guidance has no effect on the May 11 PMTA deadline. Virtually all open system products currently being sold will become illegal on May 12. Only those that have a PMTA accepted for review will receive a one-year reprieve. No PMTA’s from independent vape companies have yet been accepted by the FDA, although RJ Reynolds’ Vuse PMTA is currently being reviewed by the agency, and Japan Tobacco is believed to have submitted an application for some Logic products.”

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sad news…

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DEAR RIVER COMMUNITY

As of March 31, 2020 , Ventura County has implemented a revised and extended version of their Stay Well At Home order . Unfortunately, this order will momentarily prohibit the operation of River Supply Company starting on April 2, 2020. As of April 2nd till April 19th or otherwise noted, we will not be accepting any new orders. There will be no exception to this rule, as this applies to all customers at all levels. Although we will not be in the office to answer phones, our Customer Service and Sales team is still working from home to answer any questions you may have. They can be contacted via email at:

info@nicotineriver.com

sales@nicotineriver.com

In these unusual times River Supply Co. is dedicated to abiding by all local, state, and federal laws as their main purpose is simply to keep our communities safe. We apologize for the inconvenience and appreciate your understanding.

Thank you,
The River Family

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Hello all, we as a company will be okay and this is simply just an order that’s being reinforced by our local government. We hope to be back to business as soon as possible and appreciate everyone’s understanding. Stay safe everyone!

Thank you!

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@Nicotine_River. During this time I will hoard all my fun money and put in a big order when you open back up! Can’t say enough of how good your products and customer service are.

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Stay safe out there @Nicotine_River. Can’t wait to place an order the moment you guys open back up.

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BTW, if you placed an order between the 31st and the second, you will still get it. I found that out, today. I placed my order evening on the 31st and got the email about the stay-at-home order today.

I sent an email to ask for clarification and was told it would still be filled. They just aren’t taking new orders after the 2nd!

Just got an email saying my order has shipped both from @Nicotine_River and FedEx! So, yay!!

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Oh well, I guess I better set the money aside, let it grow a little, then go to town when you reopen. Lookin’ forward to that already!

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Hey everyone!

I wanted to post an important update here to inform everyone that the stay at home order set in place by our county has been extended till May 15th. We will also be extending our shutdown till May 15th to accommodate to the extended county stay at home order.

We appreciate the communities understanding and hope everyone is staying safe. :slight_smile:

We’re always reachable via email if you need us!

Info@nicotineriver.com

Thank you!

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I hope you all are well and safe! I’ll just keep adding to my cart until the day comes you can resume taking orders.

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@Nicotine_River I know some restrictions are going to be lifted this Friday, sure hope your on that list.

Please let us know when your back, will want to place a decent size order, well decent size for me anyway :wink: I realized how much I do order from you and wanted to order to help support a great company :+1:

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