Nicotine River - Updates

Vendors
2783

I would like to know the same thing cart is full , but wont continue until there is some word from @Nicotine_River

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2784

I ordered from them a few days ago. Tracking info sent

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2785

Hello everyone, we have been slowly coming back to life over here, however we are not officially open as of this moment. You can place an order, but we are only working with an essential team and processing may be slightly lower than usual in some cases.

Thank you

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2786

Totally understandable that things are running slow! As a first time customer, is there any sort of discount coupons I could use? I have a big order I need to place very soon and Iā€™d like to give you guys a go, plus Iā€™m on a budget due to hard times, so I figured itā€™s worth a shot to ask. Thanks!

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2787

Order #185707 / May 19, 2020

Thanks, again! Awesome prices - love ya guys. Oh btw- No worries about the CBD in the orderā€¦ Donā€™t plan and never would vape it. Itā€™s strictly for sublingual use here. :+1:

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2788

Hey @Kitticus_Catticus we greatly appreciate your business! Unfortunately as of right now we are not having any deals or promotions. In the future once Covid 19 begins to die down we will begin having sales again most definitely. I apologize and I hope you have a nice day! :slight_smile:

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2789

I understand why no sales since you were forced to close for so long ā€¦

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2790

Totally understandable. Thanks for getting back to me, I think Iā€™ll give you guys a shot anyway. Should see a Jamie R come through soon :wink: Thanks!

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2791

Thank you for your business and understanding Jamie! :slight_smile:

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2792

Hello everyone, this is nothing too major but still weā€™d like to keep everyone informed. An email blast is going out today at 4:30PM PST, but Iā€™ll also post this here.

Dear River Community, it has come to our attention that some shipping carriers have begun shortening their operating hours due to the local protests and riots. While we do not expect significant shipping delays, some minor ones may occur during this time particularly for expedited shipping services. We will continue to operate as normal and greatly appreciate your understanding, as this is unfortunately out of our control.

Thank you, if you need anything please feel free to @ me! :slight_smile:

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2793

Hello everyone, we are updating our inventory right now so if certain products say ā€œOut of Stockā€ do not be alarmed! Everything will revert to normal shortly.

Thank you! :slight_smile:

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2794

Appreciate the heads up, but any idea when this will be completed? :slight_smile:

I just ran out of MF Butterscotch! And that is just wrong! :laughing:

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2795

Should be back to normal by tonight or tomorrow morning! :slight_smile:

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2796

Thank you!!
Looking forward to getting another order in!

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2797

Thanks a lot for the update @Nicotine_River, takes some of the SHOCK out of dashing in to load a cart, and see a lot of OOS !!!

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2798

So I had a couple of bucks to spend and put a few things in my cart from @Nicotine_River went to check out and the shipping was outrageous. Have they gone back to crazy shipping prices? I was just getting used to them. I would hate to shop somewhere else, I have been enjoying the NicRiv concentrates.

@Nicotine_River I am sure yā€™all know how shipping works so I will ask why you donā€™t take advantage of flat rate shipping? I had 5 liquids in my cart and that shouldnā€™t have been more than 5 dollars. Even then I would have settled for the small flat rate box at $8.20. Instead shipping was almost 14 dollars.

I am not big on complaining and even though I feel like I am merely informing, I am in reality complaining. I like your company and would like to keep shopping there but I am not paying those kinds of shipping prices.

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2799

Hey @Dan_the_Man, recently we did increase our rate thresholds as we were losing money from shipping heavily, ultimately in turn impacting our product margins. When times were busier, the product sold outweighed the shipping rates all day. However, in these recently difficult times, we cannot afford to go negative on shipping any longer my friend. We do still offer free shipping above $50 USD as long as the order is below 75 lbs though and I do not plan on getting rid of that deal ever.

Iā€™d still like to look into this though if you could please PM me what was in your cart and the zip code this is going to?

Thank you!

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2800

I assume you are talking dollars or are you located in the UK now?
Or is this by weight? Then it would be roughly about 1500 flavors of 15 ml.

But please keep that deal.

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2802

@Nicotine_River I understand, I really do, that is the very reason I asked why yā€™all do not utilize flat rate shipping.

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2803

You raise a good point my friend and I will look deeper into flat rate boxes. If I can save our customers money then thatā€™s a route definitely worth looking into. I know that Grant used to use the flat rate boxes years ago when Nicotine River was a new company, I am not sure why they were discontinued, but it was the owners decision Iā€™m assuming for logical reason. However, if we can reimplement those again and cause a positive impact then itā€™s definitely something we will do. :slight_smile:

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