I think I may have found out why that scratch code was like that. It is probably because my internet connection was through 4g on my phone rather than regular WiFi at home.
I got my new mod from eightvape.com
I tried authentication from my smartphone connection, but I got the same old message. I was disappointed to see that both devices had the same authentication issue.
So I tried same security code, keyed it in using WiFi on my computer and it said the product was produced by GTRS.
so, if anyone goes through something similar, try a different internet connection